Assistant Director, Ambulatory Operations

The Assistant Director of Ambulatory Operations is a member of the Operations management team and will provide direct leadership assistance to the Senior Director of Ambulatory Operations with overall accountability for performance of the Care Connect referral team. The Assistant Director of Ambulatory Operations, in addition to the specific responsibilities noted below, will also assist the Senior Director of Ambulatory Operations by leading key projects in support of short- and long-term strategies determined by enterprise leadership.

As the structure and scope of ambulatory operations at Stony Brook Medicine continues to evolve, it is anticipated that scope and assignments of this position may change accordingly.

• Provides operational and strategic leadership to the care connect referral team and ensures optimal performance in the areas of key performance indicators, efficiency, and initiatives.
• Development and ongoing oversight for the Care Connect Referral Program.
• Assistant in managing the operations of Advanced Specialty Care Commack and Advanced Specialty Care Lake Grove with the possibility of implementing new systems roll-outs and workflow changes to achieve further centralization and standardization.
• Ensures physician and staff adherence to department’s policy and procedures.
• Assist in directing the development, implementation and ongoing oversight of selected IT initiatives including QGenda, Cipher, Kyruus and Phreesia.
• Assist in leading the Patient Experience Program for the SBM ambulatory sites. Monitor patient satisfaction levels to ensure all patient complaints are handled effectively to attain maximum patient satisfaction - effectively using Press Ganey and other patient satisfaction tools adopted by the organization.
• Work collaboratively with the Contact Center Manager to implement a comprehensive Ambulatory Patient Contact Center.
• Assist the Senior Director of Ambulatory Operations in directing and managing division-wide projects and initiatives.
• Fosters an environment that promotes staff growth and development by assessing the needs of the staff and creating and implementing programs to meet those needs.
• Provide oversight and support direct reports including the Lead Referral Coordinator, Project Coordinator (s), and Administrative Coordinator (s).
• Routinely travel to and from all business locations to effectively perform job responsibilities as required.
• Work independently and within a team on special projects
• Perform all other duties as assigned by leadership.

• Bachelor’s degree in Healthcare Administration or related field. In Liue of education five (5) years of Health system Practice Management
• Three (3) years of operational experience.
• One (1) year of supervisory experience.
• Must be able to show highly developed organizational, problem-solving, interpersonal, and oral and written communication skills.  Must have strong Word, Excel and Power point skills.
• Candidates must be able to demonstrate strategic and operational successes at practices most recently managed including management of clinical sites and financial responsibility and implementation of strategic initiatives. 
• Must be able to travel frequently to and from locations for all business-related needs.

Preferred Qualifications:

• Master’s Degree
• Demonstrable experience with new practice locations from planning stages to opening doors.  Prior use of Cerner electronic medical record and experience with Cerner Practice Management module a plus
• Demonstrated skill in establishing and maintaining effective working relationships with physicians, executive management and staff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is active and requires the employee to constantly move about in the office to assist patients, staff and medical providers. Any additional physical demands will be outlined and provided by management.

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP. 

StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duly organized and registered under the New York Professional Employer Organization law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Clinical Practice Management Plan employees and responsible for all aspects of employment, including hirings, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resources services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits.  SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations.    

Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes.  Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY.  The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. 

CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.

CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.  Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.